Returns

To return the products, which must necessarily be returned intact and in the original packaging, follow the procedure, within 14 days from the order date: 

  1. Send an email to ordini@opacoitalia.it, specifying the order number, the goods you wish to return and the reason for the return.
  2. Print the Order Confirmation received via email.
  3. Place the product and the order confirmation inside an envelope.
  4. Place the product and the order confirmation inside an envelope.
  5. Deliver it to the Opaco office (by appointment) or take the envelope to the post office or your trusted courier, and send it to this address: Opaco Srls – Viale G. Mazzini, 88, 36050 Cartigliano (VI) 
  6. In case of wrong size, reorder the right size product

We will send a refund for your purchase within 5 working days of receiving the package. 

In the event of a return made for defective goods, the return shipment will be payed by OPACO SRLS who will send the courier to the customer's home to collect the goods to be returned. The sender must attach the photographic documentation within 8 days of receipt of the material.